Key Performance Indicators are the drivers for your business. There are a lot of similarities between a business journey and a road trip. Every business needs a map, which we call a business plan, directions, which we call the budget, and an idea of your current location, which we call Key Performance Indicators. Key Performance Indicators, or KPIs, essentially become the GPS of your business.
Do you struggle with your team’s productivity? One of the most common complaints I get from my clients is “My team just does not do what it is supposed to do!” I used to own a hospitality/retail business, a franchise actually, and I never had a moment to myself. I was always at the store making sure everyone did what they were supposed to do. Is this something you have said? It certainly is frustrating when things go wrong constantly […]
When you own a business it’s all too easy to be caught up in the day-to-day running of the business. You find yourself working in the business, not on the business. It is tempting to stay in the comfort zone of the day-to-day rather than face the reality of the business by researching your reports. But the only way you can truly know how your business is going is by checking your back-of-house reports to find your Key Performance Indicators. […]